Kilatan Unggul Travel & Tours Sdn Bhd: About Us

About Us

INTRODUCTION

In support of our Government's effort in promoting domestic tourism via "Cuti-cuti Malaysia" campaign. However the response from Malaysian public is still not encouraging. Among the common excuses are:

a. Expensive accommodations and lodging.
b. Do not know where to go.
c. Could not find time to go holiday.

Therefore, Kilatan Unggul Travel & Tours Sdn Bhd has developed EZ Travel Privilege Card with the purpose of minimising (a) and (b) and complimenting the Government efforts in promoting Malaysia as tourism hub and preferred vacation location for local and foreigners. Directly, it will enable Malaysians to have an affordable and memorable holiday.

PARTICIPATING OUTLETS

Currently, there are more than 200 outlets that have agreed to associate themselves with EZ Holidays® Privilege Card. As we progress, more and more outlets are expected to be part of our programme.

The participating outlets ca be categorised as follows:

Accommodation and Lodging - Hotels (3, 4 & 5 stars) & Resort
Theme Parks
Zoological Parks & Animal Attractions
Dining Places

CUSTOMER SUPPORT

To provide the best service, a hotline number is provided for members - hot line: 603-9200 2402. Additionally, members can also log-on to www.ezyholidays.com.my for support and information.

ONGOING EFFORT

To provide the best guide and service to our member, continuos and relentless efforts have been done by the Company to include other categories and array of services such as car rentals and even health insurance to panel with us.

Additionally, under phase two, the Company is envisioning to broaden the vacation domain to the ASEAN countries such as Thailand, Singapore, Brunei, Vietnam, Philippines and Cambodia.

OUR PHILOSOPHY

Kilatan Unggul Travel & Tours Sdn Bhd embraces sound business management practices and principles guided by a complementary set of mission, vision and values.

We are in the business of "Personal and Business Travel Management".

• We aim to maintain a highly motivated workforce with equal opportunities for all.

• Cultivating excellent relationships with clients, members, suppliers and employees.

• Constantly and enthusiastically striving to improve our products and services as well as
   our productivity.

• Delighting clients and members alike with the level of service and support.

• Continually expanding the client and member base.

OUR MISSION

Kilatan Unggul Travel & Tours Sdn Bhd mission is to develop distinctive, substantial and lasting solutions for holidays makers. We take pride in what we do and are fundamentally committed to our clients and members interests.

OUR VISION

"A Leading Company Of Choice in Tourism Landscape Locally and Internationally"

"Leading"

• Leading refers to an advantaged portfolio of businesses within Kilatan Unggul Travel & Tours
Sdn Bhd.

• Advantage will be increasingly based on capabilities. Where we cannot create advantage,
we will outsource or divest.

• We will be both proactive and dynamic in developing a leading portfolio at its core – the
   Tourism products and seeks to be the vanguard of new developments.

• We aspire to achieve "quality growth" and will always be customer focused.

• Internally, we aim to become more multinational and develop an increasingly international
culture and world-class organisational, management and business practices while retaining a
distinct Malaysian identity.

• As we become increasingly multinational, we aspire to be a good corporate citizen.

“of Choice”

We aspire to be keenly preferred by all stakeholders; Governments, Tourism Service Provider, Counterparts, and Employees.

To achieve this, both the organisation and its individuals, will continuously focus on these three imperatives:

• Adherence to its Mission and Vision.

• To conduct itself in a way wholly consistent with its Values.

• To maintain a resolute focus towards the realisation of its Goals.

OUR CULTURE

Whatever the risks inherent in new thinking, there is far greater danger in conformity. Thus, we value aggressive intelligence as much as methodology, entrepreneurial intuition as well as infrastructure, and creative originality far beyond conventional wisdom.

OUR SHARED VALUES

We accomplish our vision and mission by focusing on our Core Values; Client Orientation, Innovation and Employees Common High Values:

1. Client Orientation: Our client is always our primary concern

Traveling through a new millennium, Kilatan Unggul Travel & Tours Sdn Bhd continues its perseverance of its ultimate goal – client satisfaction. We meet our clients' quality expectations through Commitment to Service. We promise, with diligence and integrity, to provide maximum value to our clients.

• Our client receives customised solutions.
• We offer support to our clients every step of the way.
• We are available to our clients at all times.
• Our work is based on methodical competence, extensive experience in the industry and active
   quality management.
• Our recommendations to clients are always based on their true needs.
• Our knowledgeable and sophisticated clients expect that our products and services will
   continually be extended and improved.

2. Innovation: We develop innovative solutions and concepts in collaboration with our clients.

3. Employees Common High Values: Our employees are our greatest asset.

• We work as a team. To motivate creativity, we strive to create challenging and exciting
   tasks for all of our employees.

• Kilatan Unggul provides a working environment which promotes teamwork and rewards
   excellence.

Common High Values which were developed and shared by the employees and organizations are:

Integrity - We are fair, honest and ethical, holding ourselves to a higher standard than is expected.

Loyalty - Loyal to the Nation and Corporation.

Teamwork - We view our actions in terms of team performance, with the synergy of an effective team bringing fulfillment and competitive advantage.

Positive Attitude - We commit to having a positive attitude, making our collective work lives more enjoyable and subsequently providing a higher level of service to our clients.

Professionalism - Committed, Innovative and Proactive and Always Striving for Excellence. We accept the responsibility and authority to be self-directed, and through personal integrity, coaching and education, to know what is right and how to do it.